Our candles are crafted in small batches using clean, non-toxic ingredients, premium fragrance blends, and eco-conscious materials. Each scent is inspired by meaningful places we’ve explored, designed to bring warmth, depth, and character into your space.

Every Trail & Ember candle is hand-poured by us while we travel full-time in our RV across the United States. Each batch is made with intention, care, and attention to detail.

Standard shipping typically arrives within 3–7 business days once your order has shipped. You’ll receive tracking information as soon as your order is on its way.

Yes. We offer free standard shipping on U.S. orders over $100 (before tax and after discounts).

We currently ship to select countries outside the U.S. Shipping rates and delivery estimates are calculated at checkout. International customers are responsible for any customs duties, taxes, or import fees.

Orders are typically processed within 1–2 business days, Monday through Friday. During peak seasons, launches, or holidays, processing times may be slightly longer.

We know buying fragrance online can be a leap of faith. That’s why we offer a 100% Satisfaction Guarantee on all candles and home fragrance products. If you don’t love your scent, we’ll replace it with another scent or issue store credit — no returns, no questions.

No. We don’t require you to send it back. You’re welcome to keep it, gift it, or repurpose the vessel.

All candles and home fragrance products are covered under our Satisfaction Guarantee. Non-candle items (accessories, home goods, etc.) follow our standard return policy.

Just email us at hello@nomadstrekkn.com with your order number and let us know what didn’t work and which scent you’d like to try next. We’ll take it from there.

If your order arrives damaged, defective, or not quite right, please email us at hello@nomadstrekkn.com with photos and your order number within 7 days of delivery. We’ll make it right with a replacement or solution.

For best results, burn your candle for 2–4 hours at a time. This helps the wax melt evenly to the edges and prevents tunneling.

Drafts from open windows, fans, vents, or busy walkways can cause the flame to flicker or lean to one side. This can lead to:

• Uneven melting and tunneling
• Mushrooming of the wick
• More soot or smoke
• Reduced overall burn time

Burning in a stable environment helps the flame stay centered and ensures your candle burns cleanly and evenly.

“Power burning” means burning a candle for more than 4 hours at a time. This can cause:

• The jar to become too hot
• The wick to mushroom or flare
• Excess soot and smoke
• Overconsumption of wax, shortening candle life
• Fragrance oils to overheat, reducing scent quality

For safety and performance, extinguish your candle after 4 hours, let it cool and reset, then relight if desired.

Before each burn, trim your cotton wick to about ¼ inch. This helps your candle burn cleanly, reduces soot, and prevents the flame from getting too large.

Those “wet spots” are areas where the wax has slightly pulled away from the glass. This is completely normal with natural waxes like soy and coconut-apricot. It happens when the wax expands and contracts with temperature changes. It’s purely cosmetic and doesn’t affect how the candle burns or how it smells.

Frosting is a natural characteristic of soy wax and a sign that it’s a natural, additive-free wax. Tiny crystals can form as the candle cools or responds to temperature shifts, creating a frosted or cloudy look. It does not affect scent throw or performance.

Bumpy, cratered, or slightly uneven tops are common with natural soy wax. As the wax cools and sets, it can create a bit of texture. This is normal and does not affect how your candle burns.

Flame too high: Blow out the candle, trim the wick to ¼ inch, and relight.
Flame too low: Cotton wicks sometimes need time to establish. Let it burn for 30–60 minutes to develop a full melt pool. If it remains very weak, you can gently pour off a small amount of melted wax into a safe container (once cooled, discard) and relight.

Tunneling happens when the candle isn’t burned long enough for the wax to melt to the edges. To prevent this:

• Burn for 2–4 hours at a time
• Allow the wax to reach the edge of the jar on each burn
• Keep the wick trimmed to ¼ inch

If tunneling starts, a few longer burns may help even out the wax.

This is related to wet spots and temperature changes. Natural waxes like soy tend to contract as they cool, which can cause a slightly uneven look at the glass. It’s cosmetic only and won’t affect performance.

We use natural soy and coconut-apricot waxes, chosen for their clean burn, beautiful appearance, and excellent scent performance.

No. Our candles are made without paraffin.

Yes. We use clean-burning natural waxes, phthalate-free fragrance oils, and lead-free cotton wicks with no paraffins, parabens, or harmful additives.

Burn time depends on the size and your burn habits, but as a general guide:

• 7.5–8 oz jars: around 40–45 hours
• Travel tins: around 25–30 hours

Keeping the wick trimmed and avoiding drafts will help maximize burn time.

Store your candles in a cool, dry place away from direct sunlight and heat. Excess heat or sun can cause discoloration, frosting, or surface sweating on natural wax — all normal, but best minimized with proper storage.

If your order hasn’t shipped yet, reach out to us at hello@nomadstrekkn.com with your order number, and we’ll do our best to update or cancel it.

Once your order ships, you’ll receive a tracking email. You can click the tracking link to see the latest updates from the carrier.

No. You can check out as a guest. Creating an account simply makes it easier to view order history and save your shipping details for next time.

Many of our sets and seasonal collections are gift-ready, and we’re continually working on curated gift options. You can always ship directly to the recipient and include your name in the order notes.

We use reusable and recyclable jars and tins, cleaner-burning waxes, and mindful packaging materials whenever possible.

Absolutely. Once your candle is finished and the jar is cleaned, it’s perfect for plants, pens, makeup brushes, matches, or any small items you want to organize.

We’re always happy to help.
Email: hello@nomadstrekkn.com
Phone/Text: 928-224-8254

If you have a question about an order, please include your order number in your message.