100% Satisfaction Guarantee
At Trail & Ember, we believe your home fragrance should feel intentional, comforting, and unforgettable. Every candle we pour is crafted with care — but scent is personal, and we want you to feel completely confident exploring our collection.
That’s why we offer a 100% Satisfaction Guarantee on every order.
If You Don’t Love Your Candle, We’ll Make It Right
If a scent isn’t the perfect fit for your space, simply let us know. We’ll replace it with another scent of your choice or issue store credit — completely free.
No returns required. No questions asked. No hassle.
Your experience matters more to us than a jar of wax.
How It Works
- Try your candle and see how it fits your home and style.
- If it’s not right, reach out to us at hello@trailandember.com within 30 days of delivery.
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Choose:
- A replacement scent (free shipping included), or
- Store credit for future purchases
- Keep or gift the original candle — no need to send anything back.
Our goal is simple: to make sure your Trail & Ember experience is exceptional from your very first flame.
A Few Notes (Just to Keep Things Smooth)
- This guarantee applies to all candles, wax melts, and future home fragrance products.
- Limit one replacement per item originally purchased.
- For multi-item orders, we’re happy to help you find the right scents for your space.
- Damaged or defective items are always replaced immediately.
Why We Offer This
We created Trail & Ember with one mission in mind: to help you bring the spirit of exploration and the comfort of home into every room.
That means you should never feel stuck with a scent you don’t absolutely love.
Our 100% Satisfaction Guarantee is our way of standing behind our craftsmanship — and making sure your experience with us is nothing short of exceptional.