Shipping policy
Shipping Policy
Thank you for shopping with Trail & Ember. We work hard to make your experience seamless, from the moment you place your order to the moment your candle arrives at your door.
Processing Time
- Orders are typically processed within 1–2 business days, Monday through Friday.
- Orders placed after 2 PM are processed the following business day.
- During peak seasons or holidays, processing times may be slightly extended.
Shipping Rates & Delivery Estimates
Standard Shipping
Estimated delivery: 3–7 business days
Rate calculated at checkout based on destination and order weight.
Expedited Shipping
Available at checkout (when applicable).
Estimated delivery: 2–3 business days.
Free Shipping
Orders over $100 qualify for free standard shipping within the U.S.
Delivery estimates begin once your order has shipped. Carrier delays may occur and are outside our control.
International Shipping
We currently offer international shipping to select countries.
- Shipping rates are calculated at checkout based on destination and order weight.
- Delivery times vary by location.
- Customers are responsible for all customs fees, duties, and import taxes.
Tracking & Order Updates
Once your order ships, you will receive a confirmation email with tracking details.
If you haven’t received tracking within 48 hours of shipment, please check your spam folder or contact us at hello@nomadstrekkn.com.
Shipping Issues
If your package is delayed, misdelivered, or marked “delivered” but not received:
- Please contact the carrier first, as they may have the most up-to-date information.
- If the issue is not resolved, email us at hello@nomadstrekkn.com and we’ll assist you.
If your order arrives damaged, please email clear photos to hello@nomadstrekkn.com within 7 days of delivery so we can make it right.
Address Accuracy
Please ensure your shipping address is correct at checkout.
We cannot replace or refund orders shipped to an incorrect or incomplete address provided by the customer.