Refund policy

Return & Replacement Policy

Last updated: December 10, 2025

100% Satisfaction Guarantee

Your satisfaction means everything to us. If a scent isn’t the perfect fit, we’ll replace it or issue store credit — completely free. No returns required. No questions asked.

For any questions about replacements or scent issues, please email us at hello@nomadstrekkn.com.

Standard Returns (Non-Candle Items & Exceptions)

While most of our products fall under our 100% Satisfaction Guarantee, certain items — such as accessories, home goods, or non-fragrance merchandise — may be eligible for traditional returns.

We offer a 30-day return window for eligible non-candle items. To qualify, the item must:

  • Be unused and in its original condition
  • Include all original packaging
  • Include proof of purchase

To start a return, please email us at hello@nomadstrekkn.com for approval and instructions.

Return Shipping Costs:
For standard returns (non-candle items), customers are responsible for return shipping costs. We recommend using a trackable shipping method, as we cannot guarantee receipt of returned packages.

Return Mailing Address:
Trail & Ember / Nomads Trekkn
266 Rainbow Drive #16695
Livingston, TX 77399

Items sent back without prior approval will not be accepted.

Damages & Issues

Please inspect your order upon arrival and contact us right away if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

For damages or issues, please email us at hello@nomadstrekkn.com with your order number and clear photos of the issue. Damaged items are replaced at no cost to you.

Non-Returnable Items

The following items cannot be returned:

  • Custom or